Frequent questions
Doubts and questions?
We hope to quickly answer some here
We love that you want to know more about how we work and the benefits we can offer you. On this page we try to resolve the most common ones, but if you have any questions, please contact us without obligation.
Frequently asked questions when buying cell phones wholesale
1. About the Purchase Process
Is there a minimum amount for wholesale purchases?
Yes, to access our distributor prices, the minimum order is 10 units, which can be mixed models. You can place varied orders between different brands and models depending on the availability of our stock.
How can I see the updated price list?
Our prices fluctuate according to the market to always offer you the best offer. You can request our updated catalog by requesting it directly through our Contact channels, our sales advisors will clarify any questions you may have.
Do you sell to individuals or only to companies?
We serve both established companies and entrepreneurs who wish to start their technology business. You only need to meet the minimum purchase volume required.
What destinations do you ship to?
We ship throughout the United States through major logistics companies (UPS, FedEx, DHL and USPS). We also have international shipping to all countries in Central America and Latin America after coordination.
How long does it take for my order to arrive?
- Processing: 24 to 48 business hours after confirming payment.
- Transit: It will depend on the destination area, usually between 2 and 5 business days.
Does my merchandise travel insured?
We recommend all our clients insure their merchandise. NexTouch is not responsible for loss or damage caused by the transport company, but we will assist you throughout the claim process if the package was insured.
What warranty does the equipment have?
All our cell phones have a limited warranty against factory defects. Coverage time varies by brand (generally 30 Days). The warranty does not cover damage due to misuse, humidity or altered software.
How do I handle a change due to technical failure (DOA)?
If a device presents original faults (Dead on Arrival) within the first 72 hours of receipt, we will proceed with an immediate change after technical validation. You must keep the box and accessories in perfect condition.
What payment methods do you accept?
For your convenience, we accept:
- Bank transfers (national banks).
- Zelle and international transfers.
- PayPal
- Western Union
- Cryptocurrencies (USDT).
- Cash (Only in person deliveries at the central office).
Do they issue a tax invoice?
Yes, all our processes comply with current legal regulations. We issue a tax invoice so that you can keep track of your business without any inconvenience.
Are the cell phones new and original?
Absolutely. At NexTouch we only sell 100% original, new and factory sealed equipment.
Are cellular devices released?
Yes, all our devices are factory unlocked to be used with any operator worldwide.
They sell re-certified used cell phones
Yeah. We work with certified premium quality equipment.
Did you have any doubts?
If something is not completely clear, you need more information and guidance to make your wholesale purchase of cell phones and accessories, our specialists will gladly provide you with the best service.