All requests for return are handled by the sales department. The Salesperson will review the issue and where appropriate discuss with the customer any details to help understand the issue and determine the cause of the issue.

Based on the information received, the Salesperson will decide and agree on the outcome with the customer.

If the product is returned for replacement, credit, or refund:

• The product will be checked to ensure that it matches the description and quantity that the customer is expected to return. Any discrepancies will be resolved with the customer.

• The product will be checked for the claimed issue to verify the customer’s claim. If the customer’s claim is correct, the Salesperson will approve and take action the replacement, credit, or refund.

• The product received from the customer will be weighed in and the inventory system updated. If the product is to go to scrap, the FMMP (Focus Material Management Plan) shall be followed.

Furthermore, if the agreed action was to send a replacement product, the inventory system will be likewise updated, and the product returned to the customer.

If the issue that caused the return product was the fault of Nextouch, the issue and the action taken to resolve the issue will also be entered into the corrective action process.

Product Return Policy

We offer a 30-day. money back guarantee. if you do not like the device. You must also return all the accessories included with your item. As a one-time courtesy, we do not charge a restocking fee. Any returns after that will be a 10% restocking charge.

Warranty

30-day hardware / soltware waranty. If hardware fails within 30-days of receiving the phone and there is no accidental damage, we will replace/repair it within 30-days at no cost to you.We will also fix software failure. Software modification, unauthorized hardware repair, water/physical damage are not covered. To be eligible for a return, the item must be in the same condition that you received it in.